Service Industry Modules
Service Industry Modules

  • Failure Modes Effect Analysis (Service Process FMEA)
  • The 2x2 Matrix Chart on Impact and Performance
  • The Force Field Analysis
  • The Talk to People (TTP) methodology
  • The Holistic 4 Steps Interlocking System Thinking Chart
  • Basic Customer Service
  • Process Management
  • Service Recovery Process
  • Survey Design and Information Gathering
  • DMAIC Methodology
  • Internal Service Standard
  • Shifting your Conventional Improvement Paradigm