Leaders everywhere are looking for better ways to create competitive advantage. Through years of studying world renowned companies in America, Japan and Europe, Michael Pang has successfully distilled the essence of these organisations’ management philosophies like Balanced Scorecard (BSC), Activity-Based Costing (ABC), Economic Value Added (EVA), Knowledge Management, Six Sigma, Baldrige, ISO, Lean Manufacturing, Team Building, Customer Relationship Management (CRM), Globalization, Supply Chain Management (SCM), Corporate DNA, Learning Organization, and Kaizen into an integrated template of best practices. He created the proprietary Offensive & Defensive Six Sigma Breakthrough System^TM (ODSSBS) to help Asian companies. Interwoven in this system is the Singapore Quality Award criteria that form modules of inter-linking thinking processes to help senior executives reinvent their business models. Set themselves apart as new paradigm shifters, future-path-finders and chart future growth.

The Singapore Quality Award (SQA) framework is a Total Quality Management methodology that provides the structure necessary to effectively implement customer-centered principles and innovative practices. It is modeled after the Malcolm Baldrige National Quality Award (MBNQA) in America. Gurus and business leaders agreed that this Business Excellence framework is the best of the best practices.

Equipping executives with these knowledge and skills will enable them to assess the health of their company. Developing plans to align all efforts to maximise profitability and commitment to customer satisfaction. Sharpening learning and questioning minds to help them identify new approaches and further deployment to improve competitiveness. The ultimate objective is to lengthen and enhance organisational long-term prospects for success - Build To Adapt and Last.

What you need now and the future are a quick and better way of acquiring the needed know-how and know-why that integrate business understanding with cutting-edge information and technology. Sharpen your collective strategic thinking on how you can take a bigger slice of a possibly smaller cake.

Wide-spread organisational learning and strong will to implement the Offensive & Defensive Six Sigma Breakthrough System^TM of innovative practices can simultaneously position your company to win more business and be awarded the coveted Singapore Quality Award.