| Six Sigma Concepts |
- Evolution of Six Sigma
- The Theory of Variation
- The language of Six Sigma - business and technical
perspectives
- The Theory of Constraints
- The NLP Basic
- Accuracy and Precision
- Business Danger - Type I & II Errors
- What is the difference between the various levels
of Sigma?
|
| Integrating Six Sigma and TQM |
- Identify what customers care most
- Confirm what the company care most
- Do what matters most
- Measure what counts most - Balanced Scorecard
- Lowest total cost
- Shortest cycle time
- Quickest time to market
|
| Six Sigma Leadership |
- Achieve Six Sigma Mind
- Business-Driven Leadership - Business Six Sigma
Education
- Prevention-Driven Mentality
- Change Management
- Establish what the company can tolerate and cannot
tolerate
- The Square Root Danger
- Six Sigma Organisational Alignment
- The company common vocabulary
|
| A Personal Six Sigma Challenge |
- Action on Well-Read
- Action on Well-Traveled
- Action on Well-Connected
- Benchmark Good Habits
|
| Six Sigma Project |
- Identify greatest impact on financial outcome project
- Identify greatest dissatisfaction to customer project
- Project Management
- Review of Assignment
- Presentation of Assignments
|
| Sales and Marketing Six Sigma |
- Identify what item customers will pay at a premium
- Understand the mechanism on Price for Performance
- Beware of beyond customer delight promises
- What make your customers smile may be what make
you lose money?
- Balancing what customers care most with what the
company care most
|
| Communication Six Sigma |
|
| Financial Six Sigma |
- Account Receivables Management
- Account Payables Management
|
