Accelerate From 400 Points To 700 Points
Lessons Learned from the Singapore Quality Award and Malcolm Baldrige Winners

SCORE DOUBLE PLUS IN EACH CATEGORY

WHO HAVE ATTENDED? Our participants come from the following organizations:

1. Crescent Girl's School
2. Ministry of Education
3. Ministry of Foreign Affairs
4. CityCab Pte Ltd
5. Ministry of Home Affairs
6. Seiko Instruments Pte Ltd
7. Singapore Tourism Board
8. SCS Networks Pte Ltd
9. Singapore Broadcasting Authority
10. Seagate Technology International
11. Singapore Prison Service
12. Singapore General Hospital
13. Singapore Polytechnic
14. Schneider Electric Industrial Development (S) Pte Ltd
15. Maritime and Port Authority of Singapore
16. Singapore Airport Terminal Services Ltd
17. Public Service Commission

Customers' Commendations:

"Michael is an effective instructor who is able to make Singapore Quality Award looks simple and achievable. He is very proficient in the subject and makes it easily understandable.", commended by Mr Joseph Leong, Senior Assistant Director, Singapore Broadcasting Authority.

'You will recommend this program to others - Strongly Agree.' " Easy to understand and remember." Mr Tay Kah Siong, Head Customer Service, SCS Networks Pte Ltd.

"NLP-- easy way to relate the Singapore Quality Award process in 3 minutes." Ms Lynda Lim, Executive, HR Development, CityCab Pte Ltd.

"Practical tips to manage the SQA preparation process e.g.. 3 minutes SQA. Useful case studies to facilitate understanding. Sharing of experience, real examples to help understand subject matters. " Ms Sarah Seah, Senior Manager, Seagate Technology International .

'You will recommend this program to others - Strongly Agree.' "Give good tips on how to write SQA Application Report." Ms Lim Siew Khim, Senior Manager-Training & Quality Assurance, CityCab Pte Ltd.

"A very interesting and enjoyable course. All staff involved in SQA in one way or another should attend this course to know that all the processes are closely interrelated; achieving higher points for SQA is achievable." Ms Alice Chua, Manager-Marketing, CityCab Pte Ltd.

'The knowledge gained is practical and of great value to your work. -- Strongly Agree.' Ms Charlotte Beck, Director, PSC Secretariat.

'You will recommend this program to others -- Strongly Agree." Ms Jennifer Joseph, Asst Director/Corporate Planning, Singapore General Hospital.

"Great presenter and excellent presentation materials. Very thorough research. Engaging personality." Ms Alison Lim, Assistant Manager, Corporate Planning, Singapore Tourism Board.

"It is a very enlightening course, that gives a summary of the SQA framework in a logical and easy to remember manner." Ms Heather Tan, Manager (Strategic Planning), Ministry of Home Affairs.